Privacy Policy

Effective Date: 6 May 2026

eGeneration Pty Ltd (“eGeneration”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, services, applications, products, and business operations.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. About Us

eGeneration Pty Ltd is an Australian-based digital and technology services provider offering website development, software development, digital marketing, hosting, IT support, eCommerce solutions, and related online services.

We are committed to ensuring that your privacy is protected and that personal information is handled responsibly and securely.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services and operate our business, including:

Personal and Contact Information

• Full name
• Company or business name
• Email address
• Phone number
• Postal or business address

Account and Service Information

• Login credentials
• Hosting and domain information
• Website and project details
• Billing and transaction information
• Customer support communications

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website activity and analytics data
• Cookies and usage data

Marketing and Communication Preferences

• Newsletter subscriptions
• Event or webinar registrations
• Communication preferences

We do not intentionally collect sensitive information unless it is required by law or necessary for providing a specific service.

3. How We Collect Personal Information

We may collect information when you:

• Visit our website
• Submit an enquiry form
• Contact us by email or phone
• Request a quote or proposal
• Purchase or use our services
• Subscribe to marketing communications
• Engage with us on social media
• Participate in surveys, promotions, or events

We may also collect information automatically through cookies, analytics tools, server logs, and related technologies.

4. Why We Collect and Use Personal Information

We may use your personal information to:

• Provide and manage our services
• Deliver website, software, hosting, and digital solutions
• Respond to enquiries and support requests
• Process payments and invoices
• Communicate regarding projects and services
• Improve our website, services, and customer experience
• Maintain security and prevent fraud
• Send updates, newsletters, and marketing communications
• Comply with legal and regulatory obligations

We will only use personal information for purposes that are reasonably related to our business activities or where otherwise permitted by law.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic and performance
• Personalise user experiences
• Support marketing and advertising activities

Cookies may collect technical information such as browser type, device identifiers, pages visited, and time spent on the website.

You can control or disable cookies through your browser settings; however, doing so may affect website functionality.

We may use third-party analytics providers such as Google Analytics and similar services to help us understand website usage.

6. Direct Marketing

We may send you marketing communications regarding our services, promotions, industry updates, or events where permitted by law.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails; or
• Contacting us directly.

We do not sell or rent personal information to third parties for marketing purposes.

7. Disclosure of Personal Information

We may disclose personal information to:

• Employees and contractors
• Hosting and cloud service providers
• Payment processors
• IT and cybersecurity providers
• Marketing and analytics providers
• Professional advisers including accountants and lawyers
• Government or regulatory authorities where required by law

Some third-party service providers may store or process information outside Australia, including in countries such as the United States, New Zealand, Singapore, or members of the European Union.

Where overseas disclosure occurs, we take reasonable steps to ensure appropriate privacy and security protections are in place.

8. Data Security

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Misuse
• Loss
• Interference
• Modification
• Disclosure

Security measures may include:

• Secure hosting infrastructure
• SSL encryption
• Access controls
• Password protection
• Firewall and monitoring systems
• Staff confidentiality obligations

Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

Requests should be submitted using the contact details provided below.

We may require verification of identity before processing requests.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

11. Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those websites separately.

12. Recruitment and Employment Applications

If you apply for employment or contract opportunities with eGeneration, we may collect information such as:

• Resume/CV
• Employment history
• Qualifications
• References
• Identification and background verification information where permitted by law

This information is used solely for recruitment and employment-related purposes.

13. Children’s Privacy

Our services and website are not directed to children under the age of 16.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

14. Complaints

If you believe we have breached applicable privacy laws or mishandled your personal information, you may contact us using the details below.

We will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au/

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Legal requirements
• Technology
• Business operations
• Services and products

Updated versions will be published on our website with the revised effective date.

16. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Privacy Officer
eGeneration Pty Ltd
Sydney, New South Wales
Australia

Email: info@egeneration.com.au
Website: https://egeneration.com.au/